Honest answers
Everything people ask before they sign up
Including the awkward questions. If yours isn't here, email me — a real person answers.
I partner with Fullscript and may earn a portion of sales.* Full disclosure
The big ones
Is this legitimate?
Yes. Fullscript has operated since 2011, is used by more than 125,000 licensed healthcare providers, and has served about 10 million patients. It's HIPAA-compliant, SOC 2 Type II certified, and holds a 4.6/5 rating on Trustpilot. Its patient app is rated 4.9/5 on the App Store across roughly 111,000 ratings.
I'm a licensed physician assistant. Fullscript verified my credentials — a requirement for every provider on the platform.
Is it really free? What's the catch?
The account is free, for good. No card at signup, no membership fee, no minimum orders.
The honest answer to "what's the catch": if you buy something, I may earn a portion of the sale. That's disclosed plainly on this site — before you click, not after.
Why are prices hidden until I make an account?
That's Fullscript platform policy, applied to everyone — not a trick of mine. Professional brands restrict where and how they're sold, and the account wall is how the platform proves every buyer came through a licensed provider.
I know it reads as suspicious at first — honestly, I get it. It's the one piece of friction in this whole thing. After the free signup, every price is visible on every product, permanently.
Do I need to be your patient or book an appointment?
No. This is the most common misunderstanding about Fullscript. You don't need an appointment, an intake, or any prior relationship with me. Anyone can use my public link. Tap it, create a free account, and shop.
Money & pricing
When does my pricing apply?
Automatically at checkout, on every order — and your first order gets an extra discount on top, also automatic. You'll see the list price crossed out with your price beside it. There are no promo codes to enter — ever. If checkout ever shows something different than you expected, email me before you buy.
How do these prices compare to other stores?
Straight answer: your price here is set against the maker's list price (MSRP), and it will be at or below that list price. I won't claim it always beats every listing on the internet — marketplace prices swing wildly, in both directions, because third-party sellers set them.
What I can say: here you know the price is measured against the maker's own list price, and you know exactly what the bottle has been through. On a marketplace listing, you know neither.
How exactly do you make money from this?
Fullscript lets providers earn a share of each order placed through their dispensary. That share comes out of the maker's list price — it's not stacked on top of your price. It leaves a gap between the list price and what the order costs. I split that gap: part of it lowers your price, and part of it comes to me.
You're never charged extra because I'm involved. Full details are on the disclosure page.
Can I use my HSA or FSA card?
Fullscript's checkout accepts HSA and FSA cards, along with the usual credit cards, Apple Pay, Google Pay, and installment options. Whether a specific purchase qualifies depends on your card issuer's rules, so I can't promise eligibility for any particular item.
Orders & shipping
How fast is shipping, and what does it cost?
Standard US shipping is free on orders of $50 or more (before tax), and $8.75 under that. Standard delivery runs 4–7 business days; priority (1–3 days) is $4.95 on $50+ orders. Weekday orders placed before 3 PM local time usually ship the same day. Alaska, Hawaii, and Puerto Rico run longer — about 10–13 business days standard.
What about heat-sensitive products like probiotics?
In storage they're kept refrigerated at 36–46°F in certified facilities. Some heat-sensitive items ship with cold packs, which may not arrive still cold — that's normal for short transit and I'd rather tell you than let it surprise you. If you're ordering refrigerated items in high summer, choose faster shipping.
What's the return policy — the real one?
Unopened products, within 30 days of purchase, refunded to your original payment method. No exchanges, and you pay return shipping. Refunds process in 5–10 business days after the warehouse receives the item, plus a few bank days.
There's no blanket satisfaction guarantee, and I won't imply one. Every product does carry at least a 90-day shelf-life guarantee on arrival.
How does auto-refill work? Is it a subscription trap?
It's genuinely optional and genuinely cancelable. Nothing is charged at setup — you're only charged when an order actually ships. You get reminder emails one week and one day before each shipment, and you can edit, pause, or cancel up to 24 hours before it ships. It also adds extra savings on refill orders.
Trust & safety
Why not just buy the same brands on a big marketplace?
Because on open marketplaces, third-party sellers — not the brand — control the listing. Several professional brands prohibit marketplace sales in writing.
Independent researchers keep finding problems. One peer-reviewed study bought 30 immune supplements from a major marketplace — more than half were inaccurately labeled. Documented counterfeit cases have included undeclared ingredients. Per one brand's own reseller FAQ, some fakes even copied real lot numbers.
Here, the platform buys directly from the brands, stores everything in certified climate-controlled facilities, and blind-tests products off its own shelves. Sources for every claim in this answer are on the sources page.
What happens with my data?
To sign up, you follow the link and set a password. That's it — name, email, password. No payment card is required. Fullscript follows the same federal privacy law as your doctor's office (HIPAA), encrypts your data, and passes a yearly independent security audit (SOC 2 Type II). I never see your payment details, and this website itself collects nothing and runs no trackers.
Are you giving me medical advice?
No. This site is educational, and opening my dispensary link doesn't make you my patient. Supplements aren't right for everyone — talk with your own healthcare provider about what makes sense for you, especially if you take medications or are pregnant or nursing.