How it works
How auto-refill and shipping work on a professional dispensary
On a professional dispensary, standard US shipping is free on orders of $50 or more (a flat fee applies below that), most orders arrive in about 4-7 days, and auto-refill quietly reorders on your schedule with reminders before anything ships or is charged.
The short answer
Standard US shipping is free once your order reaches $50; under that, a small flat fee applies, and most orders arrive in about 4-7 business days. Auto-refill is an optional setting that reorders the items you choose on a schedule you set.
You are not charged until an auto-refill order actually ships, you get reminder emails a week and again a day before, and you can edit, pause, or cancel any upcoming shipment up to 24 hours before it goes out. Auto-refill also carries an extra stacked account discount on top of your standing pricing.
What shipping costs and how long it takes
Shipping on a professional dispensary is straightforward logistics, not a health service. Orders that reach $50 or more qualify for free standard shipping anywhere in the US. Below that threshold, a small flat shipping fee is added at checkout so you always see the cost before you confirm.
Once an order is placed and packed, most shipments arrive in about 4-7 business days by standard ground service. Delivery windows can vary with your location, carrier volume, and holidays, but the typical experience falls in that range. You receive tracking so you can follow the package from the fulfillment facility to your door.
Why orders ship direct from a closed-loop facility
The reason this dispensary exists is access to authentic, verified product — not a storefront markup. Every order ships through a closed-loop supply chain, which means three things stack together:
- Direct from the brand: inventory comes straight from the manufacturer, not resold through third-party marketplaces. Many reputable brands do not authorize marketplace sellers at all, so a listing there is a red flag on its own.
- Blind third-party testing: products are verified by outside labs that don't know which batch they're checking, which removes the incentive to pass a sample.
- Climate-controlled, NSF-registered cGMP storage: items are held in facilities built to current Good Manufacturing Practice standards, so heat and humidity don't quietly degrade what you ordered.
This matters because the open market is genuinely messy. A JAMA analysis found 17 of 30 tested products were mislabeled. A George Washington University study found that roughly 45% of retail omega-3 products tested were rancid. And investigators have documented outright counterfeits that copied real lot numbers onto fake packaging. Shipping direct from a closed loop is how a dispensary sidesteps all of that.
How auto-refill actually works
Auto-refill is an optional convenience setting you turn on per product. You pick the items and the interval — for example, every 30, 60, or 90 days — and the dispensary queues the reorder for you so you don't have to remember to log back in.
- No charge until it ships: your card is only run when an auto-refill order is actually being sent. Nothing is billed in advance for a future shipment.
- Two reminders, every time: you get an email a week before and again a day before each scheduled shipment, so an order never surprises you.
- Fully editable up to 24 hours out: you can change quantities, swap products, push the date, skip a cycle, or cancel entirely any time up to 24 hours before a shipment leaves. After that cutoff the order is already being packed.
- An extra stacked discount: keeping an item on auto-refill adds a further discount to your account on top of your standing pricing. The exact amount is shown in your account and in your private account emails.
Staying in control of your account
Everything about shipping and auto-refill is visible and adjustable from your own account. You can see upcoming shipment dates, past orders, tracking, and every active auto-refill in one place. There is no phone call required to change or cancel — the reminder emails link straight to the controls.
If an order sits just under the $50 free-shipping line, your account will show it, so you can decide whether to add an item or pay the flat fee. The goal is simple: predictable logistics and no guesswork about when something ships, what it costs, or when you'll be charged.
I'm a PA-C and this is my own Fullscript® dispensary — I may earn a portion of sales. Similar products are available from other retailers. Full disclosure
Common questions
Answered
How much does shipping cost?
Standard US shipping is free on orders of $50 or more. For orders under $50, a small flat shipping fee is shown at checkout before you confirm.
How long does delivery take?
Most orders arrive in about 4-7 business days by standard ground shipping, with tracking provided. Exact timing varies by location, carrier volume, and holidays.
When am I charged for an auto-refill order?
You are only charged when an auto-refill order actually ships, never in advance. You also receive reminder emails a week before and a day before each shipment.
Can I change or cancel auto-refill?
Yes. You can edit quantities, swap items, skip a cycle, change the date, or cancel entirely up to 24 hours before a shipment goes out, directly from your account.
Does auto-refill cost extra?
No. Auto-refill adds an extra stacked discount to your account on top of your standing pricing. The exact amount appears in your account and your private account emails.
Why does the dispensary ship direct instead of through a marketplace?
Shipping direct from the brand through a closed-loop, blind-tested, cGMP-storage supply chain verifies authenticity. Many brands don't authorize marketplace sellers, and testing has repeatedly found mislabeled, rancid, or counterfeit products sold elsewhere.
More guides
Keep reading
- How to spot a fake or mishandled supplement
- How to get access to a professional dispensary
- Is a professional supplement dispensary legit?
- What “practitioner-grade” really means
- How to read a Certificate of Analysis (COA)
- NSF, USP, IFOS: what certifications verify
- How storage & shipping affect quality
- Why prices are hidden until you sign up
- Wellevate closed — how to keep your brands
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